In this Privacy Policy,
'Our', 'Us' and 'We' refers to Lombard Security Group and includes Toowoomba Property Protection and South Qld Fire Protection, trading names of Praijah Pty Ltd, ABN 26 079 669 597 of 68 Hampton Street, Toowoomba, Queensland 4350, Australia.

'Personal Information' means any information that can identify an individual.

'Sensitive Information' is information that concerns particular topics including information about health, racial or ethnic origin, political, philosophical or religious views or affiliations; sexual preferences or practices; membership of a professional or trade association or trade union or criminal record.

'You' refers to the customers and prospective customers of Lombard Security Group. It also generally refers to users of our Website.

We recognise that your privacy is very important to you. We are committed to protecting the privacy of your Personal Information in accordance with the Federal Government's Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000.

The Privacy Act details National Privacy Principles that set minimum standards for how private sector organisations should collect, use, disclose, keep secure and provide access to Personal Information.

We are committed to complying with the National Privacy Principles.

Our privacy policy is detailed below. It is current on and from 21 December 2001. We suggest that you read it thoroughly.

This policy may change from time to time so please check this site periodically. Alternatively, you can telephone our office on 1300 790 442 and request a copy of our most recent policy.

Whenever you use our Website you should read our Privacy Policy in conjunction with the Terms of Use of the Web Site.

The Personal Information we collect depends on the products and services you acquire. Typically the details we collect and hold include your name, contact details (address, telephone numbers) and payment details.

We may also collect information that is specific to a particular product or service, for example, where you request Monitoring Services with us, we obtain a list of contact names and numbers of persons whom we will telephone in the event that your alarm is activated.

We collect your Personal Information from you in various ways and at several different points. We may collect your Personal Information by telephone, facsimile, when we carry out a security assessment at your request, when you request any of our products or services or report an alarm fault or when you enter a competition or voluntarily participate in a survey.

Wherever possible we collect your personal information directly from you. There may, however, be occasions where we collect your personal information from someone else.

If you provide information to us about another person, then you should let them know. You should also refer them to this Privacy Policy.

We use a ‘Hit Counter’ on our web site but do not use cookies to collect information about how our site is used.

We collect and use Personal Information generally and primarily in order to provide security services. We also collect and use Personal Information to conduct security assessments, process orders and payments, obtain customer leads, confirm identification and protect Personal Information from unauthorised access or satisfy legal requirements.

If we do not collect your Personal Information or if you provide us with inaccurate or incomplete information, we may not be able to provide you with the product or service that you are seeking.

We use Personal Information we may collect through surveys to assess your satisfaction with our products and services and to determine how we may better service your needs. We may also use Personal Information you provide if you choose to enter a competition or answer a survey for research and statistical analysis.

On occasion, we may use your Personal Information to provide you with information about the products and services we offer.

If you do not wish to receive any of this direct marketing information please let us know. You can do this by ticking the ‘No Direct Marketing’ provision on our request for services forms or by e-mailing admin@lombardsecurity.com.au, writing to us: attention Administration, Lombard Security Group, PO Box 1199, Toowoomba, QLD 4350 or telephoning our office on 1300 790 442.